Returns & Exchanges
Francesco Russo offers a seamless return process for all unworn footwear within 14 days of delivery. Please ensure all items are returned in their original packaging with the protective film on the soles intact.
Initiate Your Request
Log into your account or visit our returns portal to select the items you wish to return and receive your authorization number.
Prepare the Package
Place the shoes in their original Francesco Russo dust bags and box, ensuring the package is securely sealed to prevent damage.
Affix the Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at the designated courier location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing